Frequently Asked Questions

Everything you need to know about shopping with Peppy.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Peppy, we prioritize conscious fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.

Can I change or cancel my order?

Orders are processed quickly, but we have a 1-hour window after purchase where you can modify or cancel your order via your account dashboard.